Hi John,
My name is Cindy and I am a Directly Ancestry Expert. Experts are not employees of Ancestry but are certified, Ancestry users. To protect your personal and payment information, this platform does not have access to customer accounts. However, I am able to answer questions. Thank you for writing.
I am sorry but GEDCOM FILES are text-only files. The downloads do not contain photos and other documents. I have attached a link below that explains more about GEDCOM files. https://support.ancestry.com/s/article/Moving-Trees-Between-Accounts
There are two outside companies that sync to Ancestry. When the files are synced they will contain photos and documents. The companies which sync with Ancestry are Family Tree Maker 2017 or 2019 and RootsMagic. I have attached links for both companies. RootsMagic Link: http://www.rootsmagic.com/Contact/ Here is a link to Mackiev Live Chat: https://www.mackiev.com/techsupport/ftm/livechat.html
Please let me know if you have any other concerns or questions.
Best Wishes,
Cindy B.